General Questions
What if an item is sold out?
Many of our collections are limited edition and may not restock. However, you can sign up for restock notifications on each product page and we will reach out as soon as the product is back in stock!
If the style or size you are looking for is sold out, make sure to sign up for the restock alert on that individual product page.
Do you have any restocking dates for sold-out items?
While we don’t have specific restock dates for most items right now, we’re always working hard to bring your favorites back as soon as possible.
In the meantime, we recommend signing up for restock notifications on our website and following us on Instagram to stay updated on new arrivals and restocks.
When is your next collection launching?
To be the first to know about new collection drops, exclusive access to sales and other insider treats, sign up for our newsletter. To sign up, scroll to the bottom of this page, enter your email address and submit.
My order is not going through! What's going on?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
What payment provider's do you accept?
We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Apple Pay.
Orders & Shipping
When will my order ship?
Please allow up to 1–3 business days for your order to ship. This may extend slightly during launches, restocks, or high-volume periods. Once your order ships, you’ll receive a confirmation email with tracking information.
Do you ship internationally?
Yes, at this time we ship to Canada, Australia, and the UK.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. If you used your Shop Pay account at checkout, you can also track your order directly through your app or account. You can also track your order through our help center under the "Track Your Order" option.
How can I update or correct an address on my order?
We’re unable to make changes to orders once they’ve been placed - this includes address updates, quantity adjustments, and size changes. If you need to modify anything, please contact customer service at customerservice@phephe.com within 30 minutes of placing your order so we can cancel it and you can place your order again.
Can I modify or cancel my order before it ships?
We’re unable to make changes to orders once they’ve been placed - this includes address updates, quantity adjustments, and size changes. If you need to modify anything, please contact customer service at customerservice@phephe.com within 30 minutes of placing your order so we can cancel it and you can place your order again.
Returns, Exchanges & Refunds
What is Your Return And Exchange Policy?
We accept returns and exchanges within 21 days of delivery. Items must be unworn, unwashed, and in original condition. Final sale items are not eligible - please check an item’s description to see if an item is a final sale.
You can find more information about our returns and exchanges policy here.
How do I start an exchange for an item I purchased?
To initiate a return or exchange for an item you purchased, please visit our Returns Portal and follow the step-by-step instructions provided. If you require assistance or have any questions during this process, feel free to contact our Customer Service Team for help.
Before starting a return or exchange, please be sure to look over our return policy located here.
Is there a return fee?
We offer free exchanges and a $10 restocking fee on returns.
What should I do if I missed the return window?
If you’ve missed the return window, please reach out to us, and we’ll see if we can make a one-time exception to help process your return. Once we confirm, you’ll be able to start the return through our online return center.
Our team is always here to help and make sure your return process goes as smoothly as possible!
How long does it take for a refund to be processed after a return is received?
Once we receive your return, please allow up to 10 business days for our team to review and process it. As soon as your return has been approved, we’ll issue your refund and send you a confirmation email to let you know it’s on the way.
Your refund will be processed back to your original payment method, and you can expect to see it reflected within about 10 days after your return arrives at our warehouse.
Damaged or Lost Shipments
What If an item In my order comes damaged?
If your item arrives damaged or defective, please reach out to our Customer Service team at customerservice@phephe.com as soon as possible. Be sure to include your order number and a few photos of the issue so we can take a closer look.
We’ll make it right and get things sorted for you as quickly as possible.
What Is Route Protection?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
With Route, if your order is lost, stolen, or damaged, you can easily file a claim at https://claims.route.com/, and they’ll take care of you right away.If you decide not to add Route to your order, please note that phe phe is not responsible for any shipping issues, and unfortunately, we will be unable to offer refunds or replacements for uninsured orders.
Size & Fit
How Do I Know What Size To Order?
To ensure the best fit, please refer to the Size Guide located on the product page. Each style includes detailed measurements to help you choose with confidence.
Brand & Community
How can I inquire about a partnership or collaboration with Phe Phe?
We appreciate your interest in partnering with us! To explore potential partnerships, please send your request to customerservice@phephe.com and our affiliate team will review each request. Our team evaluates each proposal, and if a partnership opportunity is seen, they will reach out directly to discuss further details.